Autonetwork (GB) Limited (“we”/”us”) is committed to protecting and respecting any personal information you share with us.
[The services offered on this webpage are provided by Auto Network (GB) under the Askaprice brand.]
This statement describes what types of information we collect from you, how it is used by us, how we share data with others, how you can manage the information we hold and how you can contact us.
We will always give you the option not to receive marketing communications from us. We will never send you unsolicited ‘junk’ email communications or share your data with anyone without having an appropriate lawful basis for doing so.
The contents of this statement may change from time to time so you may wish to check this page occasionally to ensure you are still happy to share your information with us.
This version of our Privacy Statement is live from 17/01/2023
We collect information about you when you use our website, applications and our customer service centre. We also obtain information about you from other companies who provide services to us, such as IT service and data providers. Some of this information does not identify you personally but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you).
Personal information is collected by us in the following ways:
Website enquiry forms
We use forms placed within website pages to capture your enquiry information.
We use automated bots to ask you relevant questions and capture your enquiry.
A ‘chatbot’ is a computer programme that you can interact with, which simulates a conversation with a human. The chatbot may pop up on your computer screen when you visit our website, or if you visit another third-party website, but you don’t have to use it, it’s just available for you if you prefer to communicate with us in this way.
When you have paced an enquiry with us, we must make sure that the data you provide to us is verified. We use a system called Melissa to verify your name, email address, postal address. We also use systems called Twilio and Experian to verify your telephone number.
In addition, we use an address look up function provided by Data8; to help us determine distance calculations, we use Geolocation.
Social media channels
We collect data directly within social media channels including Facebook, YouTube and Google search where you have responded to an advert and completed an enquiry form within that channel. This data is submitted into our enquiry system.
You may request our services by calling our team directly. During this telephone call, enquiry details and data collected from you will be inputted into our enquiry system so we may fulfil your request.
We may also call you following your submitting an enquiry to us online. The purpose of this call will be to collect any further information we require, to better understand your needs and provide you with the best possible service.
Our Call centre uses a cloud-based telephone system provided by Twilio. The Twilio system allows to make and receive calls; telephone calls are recorded, and we will confirm this with you at the beginning of the call. The recording of your telephone call will be used to help resolve any issues or complaints, training our staff and monitoring quality.
Occasionally, vehicle manufacturers may ask us to transfer your call directly to them so that you can discuss your enquiry with them immediately. Dialpad is a third-party solution that we use for transferring your call to an external party.
Newsletter signup forms
Within our website, we may offer you the opportunity to receive future correspondence from us detailing services available, offers and product information.
We use a third party to provide this service on our behalf. This means that if you have not objected to email marketing, your personal data will processed by MailerLite.
Askaprice.com may include links to external websites. These links are relevant to the content they are linking from and are suitable for the likely audience. They may also offer commercial services, such as online purchases. However, we are not responsible for the content of external websites. This is because:
These links are provided for your information only and not intended to signify that we endorse any such website and/or content. It is your responsibility to check the terms and conditions and data protection policies of any other websites you may visit.
The information we collect includes some or all of the following:
If you are under 16, please do not provide us with any of your information unless you have the permission of your parent or guardian.
Use of personal information under UK data protection laws must be justified under one of a number of legal grounds and we are required to set out the grounds in respect of each use in this policy. The following lists the grounds under which we may collect your personal data.
Wherever we have processed your information using the basis of consent, you may withdraw your consent at any time by contacting us via email at [email protected]
We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so as follows:
Through using these tools, we may provide some of your data to the social media platform in anonymous form to allow us to identify those with similar characteristics to you who we think may also be interested in finding out more about our service. It is in the legitimate interest (including commercial interests) of Askaprice to process data in this way. We believe that this legitimate interest is not overridden by your rights and freedoms under the GDPR, and the processing does not have any adverse effect on you. However, you may object at any time to this processing.
We use technical and organisational security measures including encryption and authentication tools to protect your personal information, against manipulation, loss, destruction, and access by third parties.
All personal information we collect is stored securely within the UK and Ireland.
For the purposes of verifying the accuracy of some information you have provided, we may use third parties. We take steps to ensure that any third-party partners who handle your information comply with data protection legislation and protect your information just as we do. We only disclose personal information that is necessary for them to provide the data validation service that they are undertaking on our behalf.
There will be instances where, through using third party software systems and service providers to verify the accuracy of information you have provided, some information will be processed in the USA. In those instances, we will ensure that appropriate safeguards (including standard contractual clauses) are in place for that transfer and storage as required by applicable law.
The personal data that we hold about you will be retained for a period of 12 months following our last contact with you, at which point it will be securely destroyed.
Within this 12 month period, we may contact you to follow up any initial enquiry you submit to us and to evaluate the service you received.
If you have not objected to receive further electronic communications from us, you will be given the opportunity to opt-out at any time via links contained within any communication.
Call recordings are kept for a period of 12 months after which time they are securely destroyed.
In accordance with data protection legislation, you can make a request to us for the personal information we hold about you. This is called a ‘subject access request’. If we do hold information about you, we will:
give you a description of it;
tell you why we are holding it;
tell you who it could be disclosed to; and
let you have a copy of the information in an intelligible form.
We will provide you with the information to which you are entitled within one month of your request. However, we will need to check who you are and therefore we will ask you for proof of identity. We do this to protect your personal information from being disclosed to anyone who should not have access to it.
Under data protection law, you have a number of further rights in relation to control over the personal information we hold about you as follows:
You may ask us to correct and update your information.
You may withdraw your consent (where we rely on it – please refer to ‘How is your personal information used?’). Where you have not objected to receive any direct electronic marketing from us, you may change your preference at any time using either unsubscribe links or instructions contained within our correspondence.
You may object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any continuing lawful reason to continue to use and process the information.
You can ask us to erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information.
You can request we transfer your personal information in a structured data file (in a commonly used and machine-readable format).
We will respond to any request you make regarding these rights within 1 month. You can exercise the above rights and/or manage your information by contacting us using the details below.
Post: Data Controller, Askaprice, 13th Floor, 20 Chapel Street, Liverpool L3 9AG
Email: [email protected]
By using this website, you signify your acceptance of this policy. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.
If you have any concerns or wish to make a complaint to Askaprice.com regarding use of your personal data, please contact us at [email protected]
If you remain unhappy you have the right to lodge a complaint with the Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or visit www.ico.org
What is a Cookie and what do they do?
A cookie is a text file that is put on your device (computer, laptop, notebook etc.) when you visit a web site. Cookies can give users of web sites a better experience and make them work more efficiently. Without cookies, it would be very difficult for a web site to remember the user’s preferences or registration details for a future visit.
Strictly Necessary: These are cookies that are necessary. If you don’t allow these cookies, then you won’t be able to use our website.
Analytical/Performance: These cookies allow us to count visits and traffic so that we can improve the performance of our site and the therefore improve the customer experience. If you don’t allow these cookies, then we won’t know which pages are the most (and least) popular.
Functionality: These cookies allow the website to provide better functionality and personalisation. If you don’t allow these cookies, then some parts of the website may not work properly.
Targeting: These cookies and similar technologies help personalise content. Whilst these cookies and similar technologies can track your visits to other websites, they don’t usually know who you are.
How do I manage cookies?
You can modify your browser settings so that it notifies you when cookies are sent to your device. This will allow you to manage the cookies that are set from using this website.
Here’s how you manage cookies in the various major browsers:
MICROSOFT INTERNET EXPLORER
For more information on cookies and how to manage them please go to www.allaboutcookies.org or www.aboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
If you have any questions or comments on this Cookies Policy, then please contact [email protected].