| 1st June 2011
The JD Power and What Car? customer satisfaction survey has revealed some surprising results with the two biggest manufacturers in the UK faring poorly.
The Ford KA has finished bottom of the JD Power and What Car? customer satisfaction survey, which asked 16,840 motorists about their cars.
The annual survey asks participants to rate their vehicle on 66 attributes from their vehicle and dealer service including comfort, vehicle reliability and ownership costs.
Ford is usually an invisible manufacturer in the survey, finishing neither top nor bottom of the standings however this year it was worse for the American brand as the Ka ended up at the bottom of the pile with owners criticising the established city car for its poor build quality.
However Ford didn’t achieve the overall worst manufacturer title with that unfortunate honour going to Vauxhall.
Japanese manufacturers top of the charts on almost every occasion and this year was no different with Lexus and Honda making up the top three.
The triumphant model was the Lexus IS and it resulted in an eleventh straight win for the premium Japanese manufacturer.
In second place was the Honda CR-V SUV – one position ahead of the Lexus RX SUV – and it was one of three Honda’s in the top ten, cementing the brand’s reputation as one of the most reliable on the market.
The average age of cars surveyed is two years and each model must have had at least 50 surveys in its history to be eligible to compete.
Askaprice.com holds a wide range of manufacturers and models at the new-car quotation website including some of the most reliable on the market. That means users can get brilliant Lexus quotes and get the best Lexus IS prices around.