Your rights

You have a number of rights when getting your car serviced or repaired, including:

  • the work must be carried out with reasonable care and skill;
  • if no time is agreed at the outset, the work must be done within a reasonable time;
  • the materials used must be of satisfactory quality - essentially the same rights as you have when buying a car;
  • the materials must be as described - so new parts must be new and not reconditioned.

Finding a reliable garage

Shop around for an established firm with a good reputation. Look for a trade association sign, such as the Vehicle Builders and Repairers Association or the Motor Vehicle Repairers Association, which should mean the garage follows a code of practice.

A reliable garage will do some or all of the following:

  • display a menu of fixed-cost work
  • tell you how much they will charge to diagnose a fault
  • have trained staff and display certificates
  • have a complaints procedure. When+Shopping/Cars/cars+servicing.htm